We’re in the latest phase of the AI revolution, and it’s all about agents. So how do you make this relevant for your users? How do you balance trust and autonomy? What are the types of agents, and how do users expect to interact with them? What do you do when agents become your customers instead of humans? Join Dave Crawford, a principal director of product design at Microsoft, where he designs bleeding-edge AI experiences for the cybersecurity space, as he breaks down the things you need to know to make your agentic experiences successful, and keep your users engaged.